Manage Subscription

Upgrading to Pro

1. Sign in to SpidyLabs
2. Click your avatar in the top-right corner
3. Select "Upgrade to Pro" from the dropdown menu
4. Complete the checkout process

You'll have immediate access to all Pro features after payment.

Managing Your Subscription

To manage your subscription (update payment method, view invoices, etc.):

1. Sign in to SpidyLabs
2. Click your avatar in the top-right corner
3. Select "Manage subscription" from the dropdown menu
4. You'll be taken to the billing portal where you can:
   • Update your payment method
   • View past invoices
   • Download receipts
   • Change your billing email

Cancelling Your Subscription

To cancel:

1. Go to Manage subscription (steps above)
2. Click Cancel subscription in the billing portal
3. Confirm the cancellation

What Happens When You Cancel

• You keep Pro access until the end of your current billing period
• After the billing period ends, your account reverts to the Free plan
• Your bins are preserved — you won't lose any bins or data
• If you have more than 3 bins, you'll still be able to view them, but you won't be able to create new ones until you're under the limit
• Request history follows the Free plan retention (24 hours) going forward
• Pro features (replay, diff, forward, stats) become unavailable

Re-subscribing

You can re-subscribe to Pro at any time from the upgrade menu. Your bins and settings are preserved.

Billing FAQ

When am I billed?

Monthly, on the anniversary of your signup date.

What payment methods are accepted?

Credit/debit cards are accepted. Payment is processed securely through our billing provider.

Can I get a refund?

Contact us at support if you have billing issues. We handle refund requests on a case-by-case basis.

Do you offer annual billing?

Not currently. SpidyLabs is billed monthly only.

Is there a free trial?

There's no time-limited trial, but the free plan lets you use SpidyLabs with basic features indefinitely. Upgrade when you need more.